Harvard Medical School: Department of Continuing Education
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FAQs


Registration
How do I register for a course?

How much does each course cost? Is there a fee waiver for users from developing nations?

I work at a Harvard-affiliated hospital and have a Harvard ID. Do I still have to pay?

I am not an M.D. Can I take your courses?

I am having trouble registering for a course. What should I do?

How long do I have to complete a course?


Technical Support
What kind of computer do I need to access CME Online?

What kind of Internet connection and browser do I need to use CME Online?

How do I enable cookies in my browser?

How do I enable Javascript to run on my browser?

Do I need to install any plugins to use CME Online?

What do I do if I lost my password?

I am still having problems using CME Online. What can I do?


Accreditation and Certification
Who accredits Harvard Medical School CME Online?

How do I earn credit from Harvard Medical School’s CME Online?

What will I receive to document the credit I have earned?

I never received my certificate. What should I do?

How can I find my state’s CME requirements?

CME Online Course Options
I registered for a course where there are several cases. Do I have to complete all of the cases, or can I take the course for partial credit?

Can I download the course material?

If I logout of a module, can I start where I left, or do I have to start over?

Miscellaneous
My contact information has changed. How can I update it?

I have a question about a live course that I attended or want to register for.

Registration

Q: How do I register for a course?

A: To register for a course, click the "Registration" button next to the course title. For CME Online programs, the appropriate fee will automatically display on the registration form, and you will pay by credit card. You will gain immediate access to the course unless your payment is declined.
For programs that are hosted on other sites, such as our webcasts and DVD courses, the Register button will take you to the registration page for that activity.

Q: How much does each course cost? Is there a fee waiver for users from developing nations?

A: All CME Online courses cost $20 per CME credit. Participants living in emerging nations receive a 50% discount or can register for free. See our International Pricing Page for details.
For all other distance learning programs, please see the registration pages for the various fee details.

Q: I work at a Harvard-affiliated hospital and have a Harvard ID. Do I still have to pay?

A: Yes, users affiliated with Harvard pay for distance learning courses.

Q: I am not an M.D. Can I take your courses?

A: Yes, anyone can take our courses. However, please note that our courses are accredited by the Accreditation Council for Continuing Medical Education (ACCME). All participants receive a certificate, but not all users are eligible for AMA PRA Category 1 Credit™. (For example, non-physicians are not eligible for AMA PRA Category 1 Credit™, but they do receive a certificate of completion).

Q: I am having trouble registering for a course. What should I do?

A: Please be sure that you have enabled cookies and pop-up windows, and ensure that you have a direct internet connection. Some AOL users may have difficulty accessing CME Online courses, therefore we recommend that you use standard web browsers (e.g., Firefox, Internet Explorer,Safari). If you continue to have trouble with registration, please contact us.

Q: How long do I have to complete a course?

A: Each course page has an expiration date posted. You must complete the course prior to its expiration date in order to earn CME credit or a certificate of completion. For CME Online programs, you will continue to have access to the course after it expires, but you are not eligible to earn credit after its termination date.

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Technical Support

Q: What kind of computer do I need to access CME online?

A: Any computer that can access the Internet is supported. You can use a PC, a Macintosh or a Unix machine

Q: What kind of internet connection and browser do I need to use CME online?

A: Internet Connection: Your computer should be configured to access the Internet. A high speed internet connection may be required to view some of the large multimedia files.

Browsers: Firefox and Internet Explorer 5.5 or higher are recommended. However, Internet Explorer 4.0 or newer versions will also work. You can also download the latest versions of Internet Explorer and Firefox. Please note that JavaScript and cookies must be enabled.

NOTE: Some AOL users may have difficulty accessing CME Online courses. We recommend that you use standard web browsers (e.g., Internet Explorer, Firefox, Safari, Chrome), that you enable cookies and pop-up windows, and ensure that you have a direct internet connection.

Q: How do I enable cookies in my browser?

A: You will need to allow your browser to set session cookies.

FireFox (cookies are enabled by default). To verify:

  • Click the Tools Menu >> Options >> Privacy
  • In the 'History' section of the panel, it should read Firefox will 'Remember History'
  • You can fine-tune this by selecting other options from the drop-down.
  • Internet Explorer:

  • Click the Tools Menu >> Internet Options >> Privacy
  • Set your privacy to "Medium." (this will enable cookies)


    Q: How do I enable Javascript to run on my browser?


    A: Javascript is essential for experiencing CME Online cases.

    Firefox

  • By default, Firefox enables the use of JavaScript and requires no additional installation.
  • In Internet Explorer:
  • Click the Tools Menu >> Internet Options
  • Click the "Security" tab
  • Select "Custom," and click on the "Settings" button
  • To enable: make sure "Enable" is selected under "Active scripting"
  • To disable: make sure "Disable" is selected under "Active scripting"
  • Restart the browser

    Q: Do I need to install any plugins to use CME online?

    A: Some of the CME courses may contain videos. To access this material, you will need RealPlayer and/or Apple Quicktime.

    You can click here to download RealPlayer, and you can
    click here to download Apple Quicktime.

    Some course material might contain data in PDF format. To view PDF files, you need to download the PDF Acrobat reader. No plugins, however, are required for general use of the CME website.

    Q: What do I do if I lost my password?

    A: You can 'reset' your password. Go here and enter the email address you used to register for the site. Follow the directions to reset your password.


    Q: I am still having problems using the CME online, what can it do?

    A: Depending on your computer's unique configuration, there could be many reasons why you might be having problems using the CME Online website.

    (a) If you are running a firewall program on your computer, such as ZoneAlarm, shut it down temporarily.

    (b) If you are running a Anti-virus software program in the background, shut it down.

    Note that you will have to work with the particular vendor's documentation to figure out how to enable/disable the software application.

    (c) If you are still having technical difficulties, email cme_online@hms.harvard.edu or call (617) 384-8600 between 10:00 AM and 4:00 PM Mon-Fri, Boston time.

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    Accreditation and Certification

    Q: Who accredits Harvard Medical School CME Online?

    A: The Harvard Medical School is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
    The Harvard Medical School designates each enduring material for a specific number of AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

    Q: How do I earn credit from Harvard Medical School’s CME Online?

    A: Credit from Harvard Medical School's Online CME is granted to physicians on a per-course basis. Upon successful completion of a course, physicians receive a certificate via e-mail for AMA PRA Category 1 Credit™. In order to receive your certificate, you must complete all sections of the course.

    Q: What will I receive to document the credit I have earned?

    A: A certificate will be e-mailed to you within two weeks of completing a course:


    Click the image to view a sample of the certificate

    I never received my certificate. What should I do?

    A: Certificates are e-mailed within 2 weeks of completing a course. If you do not receive a certificate, please contact us.


    Q: How can I find my state’s CME requirements?

    A: An updated table of state-by-state CME requirements is maintained by the AMA.

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    CME Online Course Options

    Q: I registered for a course where there are several cases. Do I have to complete all of the cases, or can I take the course for partial credit?

    A: You must complete all cases in order to get credit. Partial credit is not given for any modules.

    Q: Can I download the course material?

    A: Yes. When you've completed a case, click the "Review Case" tab. There you'll see an option to print the case in its entirety. Please note that you cannot print the entire case until you've completed it.

    Q: If I logout of a module, can I start where I left, or do I have to start over?

    A: You have the option of starting afresh or returning to where you logged off. To return to the last slide that you viewed, click the "Case Summary" tab.

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    Miscellaneous

    Q: My contact information has changed. How can I update it?

    A: Login, and under the "My CME" tab, click "Edit your Profile".

    Q: I have a question about a live course that I attended or want to register for.

    A: Please visit the Department of Continuing Education's web site at www.cme.med.harvard.edu. You can also email the DCE at hms-dce@hms.harvard.edu

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